How you cancel depends on where you subscribed. If you subscribed on the web or in the Android app, follow the steps below. If you subscribed in the iOS app, your subscription is managed by Apple — see Cancelling an iOS subscription below.
If you're on an Enterprise plan (procured through the VEED Sales Team), please get in touch with your Customer Success Manager to discuss any changes to your subscription.
How to cancel your subscription
Log in to your account: Go to veed.io and log into the account with the subscription.
Open your billing settings
Click on your Profile picture in the top-right corner of your screen.
From the dropdown menu, hover over the first option where the Workspace name is.
After that, select Workspace Settings.
Turn off auto-renewal
In the window, click on Workspace Billing.
Click Turn off auto-renewal.
Follow the on-screen prompts.
Complete the cancellation questionnaire
During the cancellation process, you will be asked to answer a few short questions. You must complete this step in order to finalize the cancellation.
5. Check your email for confirmation
Once you've completed the process, a confirmation email will be sent to the email address associated with your account.
If you do not receive this email, your cancellation may not have gone through. Please contact our support team via live chat to confirm.
Cancelling an iOS subscription (not the LITE app)
If you subscribed through the iOS app, your plan is an App Store subscription and we can't cancel it for you. You'll need to cancel it through Apple:
Open Settings on your device and tap your name at the top.
Tap Subscriptions.
Select VEED, then tap Cancel Subscription.
Please note that this article is about our iOS mobile VEED App. VEED is available as an app on Android and iOS, alongside the browser version at veed.io.
VEED LITE is a different app and this article is not about the LITE app
Understanding VEED's Auto-Renewal Policy
VEED subscriptions are set to auto-renew by default. This means that unless you cancel your plan, the subscription is extended automatically, and the associated renewal fee is charged to your account. The renewal schedule—monthly or yearly—is based on the payment plan selected during signup, and renewals occur automatically regardless of service usage.
Cancellation Timeline and Actions
Canceling your VEED subscription to prevent auto-renewal must be completed at least two business days prior to the renewal date.
This ensures that you won't be charged for the following billing cycle.
Additional Tips to Avoid Recurring Charges
In addition to canceling auto-renewal, consider updating your Privacy & Security settings to prevent unauthorised access or accidental charges:
Remove any collaborators from your workspace that you no longer wish to pay for
If you have the setting "Anyone with a [your domain] email can join" enabled, turn it off to avoid unauthorised users joining your workspace. This option can also be found under Privacy & Security in your settings
Important information
All subscriptions automatically renew unless canceled.
If you cancel or the support team cancels your subscription, and you later subscribe again, the new subscription will also automatically renew.
Canceling your subscription does not result in a refund; it ensures that no further charges will be made under your upgraded workspace.
You must complete the cancellation questionnaire to finalize the process.
If you don’t receive a cancellation confirmation email, contact our support team as soon as possible.
Frequently Asked Questions
Q: What happens to my AI Credits when I cancel my plan?
When the subscription is canceled (set your subscription to turn off auto renewal at the end of the billing period), you will be able to use the remaining AI Credit allowance until the end of the billing period. Once the billing period ends and your subscription is fully canceled, the AI credit allowance that is included in your paid plan will be removed. The allowance does not roll over or remain in your account.
Q: I subscribed in the Android app. Do I cancel through Google Play?
No. Android subscriptions go through VEED's own checkout rather than Google Play, so cancel using the steps above, the same as on the web. You won't find VEED listed under your Play Store subscriptions.
Q: I can't find my subscription in Workspace Billing. Where is it?
That usually means you subscribed in the iOS app, so the subscription sits with Apple rather than in your VEED billing settings. Check Settings → your name → Subscriptions on your device. If it isn't there either, contact support via live chat.