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How collaborator charges are calculated

Updated over a month ago

In this article, you'll learn how we calculate charges when you add or remove collaborators from your workspace.


Important information:

All paid plans are per-user based. This means you are charged for each user invited/added to your workspace - including pending invitations.


Adding a Collaborator

When you invite a collaborator, the system creates a new invoice to cover the additional subscription for the remaining time in your billing cycle.

Here’s how it works:

  • A new invoice is created for the time remaining until your next billing date.

  • The cost is prorated based on the days left.

  • You are charged immediately for the prorated amount.

  • Your billing date stays the same.

Example:

  • Person 1 has a subscription, which is 30$/month. Person 1 adds Person 2 to their workspace 1 day after they started their subscription.

  • A new invoice is created for the subscription, which would be 60$, putting the amount Person 1 pays for the monthly subscription to 60$/month(since there are 2 people in the workspace).

  • The amount Person 1 paid for the subscription is deducted from the new invoice, and the system calculates how much the remaining time until the billing date costs, which is 29$.

  • This 29$ becomes how much we charge for the added collaborator.

  • The new invoice for the 29$ amount is charged to Person 1.

  • In the following months, the charge will be 60$/month.

This prorated charge only occurs when a collaborator is added.


Removing a Collaborator

When you remove a collaborator, any unused time on their subscription is credited to your next invoice.

Here’s what happens:

  • The system calculates the unused time until your billing date.

  • That amount is deducted as a discount from your next charge.

  • Your billing date remains unchanged.

Example:

  • Person 1 and Person 2 are part of the same workspace, which is upgraded to a plan for which they pay 2 x 30$/month = 60$/month.

  • Person 1 removes Person 2 from the workspace 1 day before the subscription is due to renew.

  • A new invoice is created for the subscription, which would be 30$, since with the removal of Person 2, Person 1 will only pay for themselves.

  • The unused time is calculated from the original subscription. In this case, since the original subscription was used for almost the full period(only 1 day remained before it was supposed to renew), the unused time is 1 day. This amount is around 1$.

  • This 1$ is then subtracted from the 30$, putting the new invoice to 29$.

  • The new invoice for the 29$ is charged to Person 1 on the original billing date.

  • In the following months, the charge will be 30$/month.

This deduction only applies the month the collaborator is removed.

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