In this article, you'll learn how we calculate charges when you add or remove collaborators from your workspace.
Important information:
All paid plans are per-user based. This means you are charged for each user invited/added to your workspace - including pending invitations.
Adding a Collaborator
When you invite a collaborator, the system creates a new invoice to cover the additional subscription for the remaining time in your billing cycle.
Here’s how it works:
A new invoice is created for the time remaining until your next billing date.
The cost is prorated based on the days left.
You are charged immediately for the prorated amount.
Your billing date stays the same.
Example:
Person 1 has a subscription, which is 30$/month. Person 1 adds Person 2 to their workspace 1 day after they started their subscription.
A new invoice is created for the subscription, which would be 60$, putting the amount Person 1 pays for the monthly subscription to 60$/month(since there are 2 people in the workspace).
The amount Person 1 paid for the subscription is deducted from the new invoice, and the system calculates how much the remaining time until the billing date costs, which is 29$.
This 29$ becomes how much we charge for the added collaborator.
The new invoice for the 29$ amount is charged to Person 1.
In the following months, the charge will be 60$/month.
This prorated charge only occurs when a collaborator is added.
Removing a collaborator
Access the Dashboard:
Log in to your VEED account.
Navigate to the dashboard of the workspace where you want to remove a collaborator.
Open the Collaborators Tab:
Click on your workspace icon or name located at the top left of the screen.
From the drop-down menu that appears, select the "Collaborators" option.
Select and Remove the Collaborator:
In the Collaborators section, find the list of people currently tied to the workspace.
Identify and remove the specific collaborator by selecting the appropriate action (typically a "Remove" button).
Ensure you are logged in as the workspace Owner or with the main account email to perform these actions.
When you remove a collaborator, any unused time on their subscription is credited to your next invoice.
Here’s what happens:
The system calculates the unused time until your billing date.
That amount is deducted as a discount from your next charge.
Your billing date remains unchanged.
Example:
Person 1 and Person 2 are part of the same workspace, which is upgraded to a plan for which they pay 2 x 30$/month = 60$/month.
Person 1 removes Person 2 from the workspace 1 day before the subscription is due to renew.
A new invoice is created for the subscription, which would be 30$, since with the removal of Person 2, Person 1 will only pay for themselves.
The unused time is calculated from the original subscription. In this case, since the original subscription was used for almost the full period(only 1 day remained before it was supposed to renew), the unused time is 1 day. This amount is around 1$.
This 1$ is then subtracted from the 30$, putting the new invoice to 29$.
The new invoice for the 29$ is charged to Person 1 on the original billing date.
In the following months, the charge will be 30$/month.
This deduction only applies to the month the collaborator is removed.
Situations Requiring Additional Support
If you encounter any issues or are unable to remove a collaborator through the dashboard, please contact VEED support through the chat bot in the bottom left corner.
For ownership transfers or role changes that cannot be made directly through the interface, contact support for assistance.
Note that only the Owner or main account holder can make changes to the collaborator list, so ensure proper access rights before attempting the removal process.
Frequently Asked Questions
Q: Can I remove an editor to prevent additional charges?
Yes. To avoid paying for an extra editor, remove the editor using the steps outlined above. Credit for unused subscription days will reflect on your next invoice.
Q: What happens to the billing adjustments?
All unused subscription periods for removed collaborators are automatically converted to a credit balance and applied to your next invoice. This credit remains available on your account and continues to be applied toward future invoices until it is fully used.
Q: Can I get a refund if I remove the collaborator?
No, refunds cannot be issued if you remove the collaborator after being charged for them. If you remove a collaborator, the remaining balance from their subscription will be automatically converted to a credit balance and applied to your next invoice.