In this article, you'll learn how we calculate charges when you add or remove collaborators from your workspace.
Important information:
All paid plans are per-user based. This means you are charged for each user invited/added to your workspace - including pending invitations.
Adding a Collaborator
When you invite a collaborator, the system creates a new invoice to cover the additional subscription for the remaining time in your billing cycle.
Here’s how it works:
A new invoice is created for the time remaining until your next billing date.
The cost is prorated based on the days left.
You are charged immediately for the prorated amount.
Your billing date stays the same.
Example:
Person 1 has a subscription, which is 30$/month. Person 1 adds Person 2 to their workspace 1 day after they started their subscription.
A new invoice is created for the subscription, which would be 60$, putting the amount Person 1 pays for the monthly subscription to 60$/month(since there are 2 people in the workspace).
The amount Person 1 paid for the subscription is deducted from the new invoice, and the system calculates how much the remaining time until the billing date costs, which is 29$.
This 29$ becomes how much we charge for the added collaborator.
The new invoice for the 29$ amount is charged to Person 1.
In the following months, the charge will be 60$/month.
This prorated charge only occurs when a collaborator is added.
Removing a Collaborator
When you remove a collaborator, any unused time on their subscription is credited to your next invoice.
Here’s what happens:
The system calculates the unused time until your billing date.
That amount is deducted as a discount from your next charge.
Your billing date remains unchanged.
Example:
Person 1 and Person 2 are part of the same workspace, which is upgraded to a plan for which they pay 2 x 30$/month = 60$/month.
Person 1 removes Person 2 from the workspace 1 day before the subscription is due to renew.
A new invoice is created for the subscription, which would be 30$, since with the removal of Person 2, Person 1 will only pay for themselves.
The unused time is calculated from the original subscription. In this case, since the original subscription was used for almost the full period(only 1 day remained before it was supposed to renew), the unused time is 1 day. This amount is around 1$.
This 1$ is then subtracted from the 30$, putting the new invoice to 29$.
The new invoice for the 29$ is charged to Person 1 on the original billing date.
In the following months, the charge will be 30$/month.
This deduction only applies the month the collaborator is removed.