All VEED paid plans are billed per seat. Every person in your workspace counts as a seat, so adding a collaborator increases your bill and removing one reduces it. This article explains exactly how those charges are calculated, what you pay when you add someone mid-cycle, and what happens to the money when you remove them.
How collaborator billing works
Your subscription price is multiplied by the number of people in your workspace, including yourself.
Pending invitations count as seats. If you have invited someone who has not accepted yet, you are still charged for them.
Your billing date never changes. Adding or removing a collaborator adjusts what you pay, not when you pay it.
Each workspace is billed separately. If you belong to more than one workspace, each has its own subscription and its own collaborator count.
For example, if you are on a $30/month plan and invite one collaborator, your workspace now has two seats, so your ongoing charge becomes $60/month.
What you pay when you add a collaborator
You are charged for the new seat straight away, but only for the days remaining in your current billing cycle. This is called a prorated charge.
Here is how it is calculated:
VEED counts the days left until your next billing date.
You are charged that fraction of a full seat price.
From your next billing date onwards, you pay the full price for every seat.
Example
You are on a $30/month plan, and you add one collaborator one day into your billing cycle.
There are 29 of 30 days left in the cycle.
The new seat costs $30 for a full month, so 29 days of it costs $29.
You are charged $29 today.
From your next billing date, you are charged $60/month for both seats.
The prorated charge is a one-off. It only happens on the day you add someone.
How to remove a collaborator
Only the workspace Owner, or whoever is logged in with the main account email, can remove collaborators.
Log in and open the right workspace
Sign in to your VEED account and make sure you are in the workspace you want to change. If you are unsure, see how to navigate multiple workspaces.
Open Workspace Settings
Click your profile picture in the top-right corner.
Hover over the first option in the dropdown, which shows your workspace name.
Select Workspace Settings.
Remove the collaborator
Click Collaborators to see everyone currently in the workspace.
Click the role next to the person you want to remove, then select Remove.
What happens to your bill when you remove someone
You are not refunded for a seat you have already paid for. Instead, the unused time on that seat is converted into account credit, which is applied automatically to your future invoices until it runs out.
VEED calculates how much unused time was left on the removed seat.
That amount becomes credit on your account.
Your next invoice is reduced by the credit, and any leftover credit carries forward.
Your billing date stays the same.
Example
You and one collaborator are on a $30/month plan, so you pay $60/month. You remove them one day before your renewal date.
Only 1 day of that seat is unused, worth roughly $1.
Your next invoice is for one seat, $30, minus the $1 credit, so you pay $29.
From then on you are charged $30/month.
Because the seat was used for almost the whole cycle, the credit is small. Remove someone early in a cycle and the credit will be much larger.
When to contact support
You cannot remove a collaborator from the dashboard. Contact us through the chat bubble in the bottom-right corner.
You need to transfer workspace ownership or change someone's role, which cannot be done from the interface.
You are not the Owner and need access rights changed before you can manage the collaborator list.
Frequently asked questions
Am I charged for someone who hasn't accepted my invitation yet?
Yes. Pending invitations count as seats from the moment you send them. If you invited someone by mistake, remove the invitation to stop being charged for it.
Can I remove an editor to avoid extra charges?
Yes. Remove them using the steps above, and the unused time on their seat becomes credit on your next invoice. Note that this stops future charges rather than reversing one you have already paid.
Can I get a refund when I remove a collaborator?
No. Refunds are not issued for seats you have already been charged for. The remaining value becomes account credit instead, applied automatically to future invoices until it is used up.
Can I use my referral credits as a discount?
No. Credits earned by referring someone to VEED cannot be applied against your subscription. They are paid out separately under the terms of the referral program.
My plan has a maximum number of editors. Am I only charged once I pass it?
No. The maximum is a cap on how many people your workspace can hold, not an allowance. You are charged for every collaborator from the first one, whether or not you are near the limit.
Where can I see these charges?
Every prorated charge and credit appears on your invoices. See how to download your invoices to review them, or manage your subscription to change your plan.