Subscribe and manage your subscription

In this article, you'll learn how to upgrade your account to a paid plan, manage your billing details, and make changes to your subscription.

Subscribing to a paid plan

You can upgrade to a paid VEED plan to unlock premium features such as higher export quality, AI features, Translation, brand kits, and more.

Here’s how to subscribe:

Log into your VEED account
Go to veed.io and sign in.
Click on your workspace name
This is located at the top-left corner of the screen.
Select “Workspace Billing” from the dropdown
This will take you to the billing overview page.
Click on “Upgrade”
You’ll see available plans. Choose the one that best suits your needs. Make sure you check the full comparison table to make sure you are aware of the limitations of the plan.
Enter payment details and confirm
Select between an annual or monthly(not available in India) billing period and select the payment method. Enter your card details or follow the prompts to complete the purchase. You’ll receive a confirmation email after successfully upgrading.

Once you’ve subscribed, you can manage your plan through your billing settings.

To view or make changes:

Navigate to “Workspace Billing”
Access this by clicking on your workspace name again and selecting Workspace Billing.
Update billing information
On this page, you can change your payment method, view and download invoices, and add company details like name, address, and Tax ID.
Change your plan
Click on Change Plan if you want to upgrade or downgrade your subscription.
Cancel auto-renewal
Scroll down and click on Turn off auto-renewal to stop your subscription from renewing at the end of the billing period. You’ll retain access to premium features until the current billing cycle ends.

Subscriptions auto-renew by default unless canceled.
Each workspace has its own subscription. If you're part of multiple workspaces, manage each subscription individually.

Q: I logged in, but it says I am on the free plan even though I am being charged.
- This happens if you are logged in with an email address that doesn't have a subscription. In this case, the subscription is under a different email address. Please check and log in with your other email addresses to locate which one has the active subscription.
Q: My payment keeps failing. Why is this happening?
- Sometimes, the bank declines the charges. Here are some things you can check:
  - Make sure you have enough funds on your card.
  - Check if you entered the correct card information(CVC).
  - Complete additional authentication, such as 3D Authentication.
Q: Why did I get charged for more than what is shown on the pricing page?
- There are a few reasons for this:
  - The annual billing option was selected. If you were looking at the cost of the monthly billing but selected the annual option, you were charged for the whole year upfront.
  - You had a collaborator added to your account at the time of subscribing. As every plan is billed per collaborator, you were charged for an extra subscription for the collaborator. You can check your collaborators by clicking on the workspace name at the top left of the screen in your dashboard, and selecting Collaborators.
  - If you have upgraded to a higher plan, you might have been charged for the difference between the plans. Please check the Workspace Billing to see what plan you have.