Keeping your billing and company details accurate is important for compliance and internal record-keeping. Here's how the process works, depending on whether you've already subscribed or not.
Before Subscribing
You won’t be able to add billing or company information (like VAT ID, company name, or address) before subscribing. The system only allows you to enter these details after the first payment is completed.
This means that your first invoice will not include company details. But don’t worry — if you need the first invoice updated, you can contact our support team to help fix it.
Updating the First Invoice (After Payment)
If you’ve recently paid and need your first invoice corrected, you can request a change — but only within a few days of the payment.
To do this:
Open the support chat and ask to update invoice details
Provide all required billing details (e.g. company name, VAT number, address).
Our support team will update the invoice and send it back to you.
Note: This applies only to your first invoice and only if the request is made shortly after payment. We cannot modify older invoices or multiple past invoices.
After Subscribing – Updating Future Invoices
Once you’ve subscribed, you can add or edit your billing information at any time. These updates will automatically appear on all future invoices.
To update your billing details:
Log in to your Veed account.
Click your workspace name in the top-left corner.
Go to Workspace Billing > Payment Method.
Enter your company information, including:
Once saved, your next invoice will reflect these details.
Troubleshooting
If your invoice doesn't reflect the updates you've made:
Double-check that your new billing information has been saved in your settings.
If it still looks incorrect, contact support with the updated info.
Remember: VAT and billing changes won’t apply retroactively, except for the first invoice (if corrected shortly after payment).