Need help using VEED or have a question about your account? Here’s how to get in touch with our support team.
Support Options by Plan
Plan | Live Chat | Email Support |
Free Users | ❌ Not available | ✅ Available |
Paid Users (Lite, Pro, etc.) | ✅ Available | ✅ Available |
Enterprise | ✅ Priority Support | ✅ Priority Support |
Support Hours
Our team is available Monday to Friday during business hours.
Note: We do not offer support on weekends.
Response Times
Channel | Typical Reply Time |
Live Chat (Paid plans) | 4–8 business hours |
Live Chat (Enterprise) | Under 20 minutes |
Email (All users) | Within 3 business days |
VEED Help Center
Before reaching out, be sure to check out our Help Center.
You’ll find step-by-step tutorials and detailed information on:
Using VEED features
Subscription and billing questions
Troubleshooting
AI tools and more!
The Help Center is available 24/7 and is a great first stop for quick answers.
How to Reach Us
If you are using the browser, contact us via the chat bubble in the VEED dashboard, or the "?" symbol at the top bar, to the right. In the editor, you will also find the "?" symbol in the top bar.
Alternatively, you can email us at [email protected].
If you are using VEED's iOS web app, click the 3 bars in the top left to access the left panel, and then scroll until you see the "Help" button
