Need help using VEED or have a question about your account? Here’s how to get in touch with our support team.
Support Options by Plan
Plan | Live Chat | Email Support |
Free Users | ❌ Not available | ✅ Available |
Paid Users (Lite, Pro, etc.) | ✅ Available | ✅ Available |
Enterprise | ✅ Priority Support | ✅ Priority Support |
Support Hours
Our team is available Monday to Friday during business hours.
Note: We do not offer support on weekends.
Response Times
Channel | Typical Reply Time |
Live Chat (Paid plans) | 4–8 business hours |
Live Chat (Enterprise) | Under 20 minutes |
Email (All users) | Within 3 business days |
VEED Help Center
Before reaching out, be sure to check out our Help Center.
You’ll find step-by-step tutorials and detailed information on:
Using VEED features
Subscription and billing questions
Troubleshooting
AI tools and more!
The Help Center is available 24/7 and is a great first stop for quick answers.
How to Reach Us
Free users:
Contact us by emailing [email protected].Paid users & Enterprise customers:
Use the chat bubble in the VEED editor or dashboard to start a live chat
Or email us at [email protected].